Consumer Services

We are now offering the General Electric CarCareONE program.

This service allows you to spread your payments out over 3 to 12 months depending on the cost of your repairs, interest free.

With CarCareONE, you have a separate line of credit just for your family vehicles, plus Emergency Roadside Assistance at no cost for one year. To receive your personalized West End Auto Works CarCareONE card, simply fill out a short application form on your next visit. Within a matter of a minute or so you will have immediate access to your account and will receive your card within 10 days.

S.P.O.T. Examination Program A Complimentary Service & Key to a Long and Happy Automotive Life

Our customers love us for mastering such a comprehensive and valuable program. The S.P.O.T. examination is a thorough service designed to prevent costly breakdowns before they affect your safety and the reliability of your vehicle. Our technician will provide a written report that reflects every item inspected.

Each item will be marked with:

  • S ( satisfactory ) if condition was satisfactory
  • P ( perform as a recommended maintenance item) if service needed due to mileage
  • O ( ought to be serviced/repaired in the near future) for items to be adressed later
  • T ( top priority – fix it now ) for items that need immediate attention

Don’t pass up this excellent service. It will take only 45 minutes of your time. Call or email us to schedule an appointment for your vehicle. – click here view or print out the S.P.O.T Examination List.

Oil Change/Lube Service

  • Full service oil change includes:
  • Oil & oil filter change [ 5W-30 or 10W-30 up to 5 quarts ]
  • Check & top off all fluids. Check condition of fluids
  • Check tires & adjust air pressure
  • Vacuum interior & clean windows
  • Check wiper blades
  • Check all lights

Factory Scheduled Maintenance We will perform your vehicle’s recommended check-up at no charge. Once we have finished with the check-up we will give a quote for the items that need to be serviced. You will only pay for what you get done on your car and not for the check-up.

Alignment/Suspension & Steering If you’re experiencing problems with your car pulling to the left or to the right, abnormal/premature tire wear or instability, you might have or may be developing problems that affect your safety. Learn how to reduce wear and keep your power steering system clean and quiet.

Brakes We always recommend a tire rotation every 6,000 miles [ every oil change ]. This will help you maximize the life of your tires and at the same time keep you aware of the status of your brake system since they are going to be checked while your wheels are removed.

Air Conditioning Who can risk the possibility of a breakdown in this system, especially in Houston ? As you probably know, this is also one of the most expensive systems to repair. Regular, preventative maintenance will keep your air conditioning system running smoothly and help prevent problems that can lead to a more expensive repair. To do this, we recommend a regular check-up once a year, along with service process that ensures long life on your compressor. Call us for details.

Engine Performance Is your “CHECK ENGINE” or “SERVICE ENGINE SOON” light on ? Your vehicle’s on board computer is trying to tell you that something is not right. West End Auto Works has all the necessary equipment to diagnose this kind of problem. Even if the warning light is not on and you are experiencing decreasing gas mileage or roughness or a change in the idle speed, it might be time for a computerized analysis or a fuel injection cleaning service.

Cooling System Having to add coolant often ? Does the engine seem to run hotter than normal ? Whether it’s a leaking radiator, water pump, “sticking” thermostat or an inoperative cooling fan, we’ve got you covered. See how regular cooling system clean up and flushes will keep you from having overheating problems.

Engine & Transmission We hope that we never have to perform either one of these repairs, but if it comes to that, we can handle it. We have the resources to give you several options and a very attractive warranty program. Learn more about one of the hardest working parts of your vehicle or call for details.

We can also address any kind of electrical problems you may have and we offer State Inspections for all year vehicles.

We do not give estimates but we give firm quotes instead. There is no charge for visually checking your vehicle and providing you with exact costs.

To learn more about your vehicle’s operations and associated warning signs please click here for more information on how our value added parntership with BG Products’ maintenance service program benefits you and may allow you to qualify for their up to 150,000 miles or 7 model years protection plan.