713-597-5922

713-597-5922

13505 Alief Clodine Rd,
Houston, TX 77082

Mon – Fri | 7:30am – 6:00pm
Sat | 7:30am – 4:00pm

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Frequently Asked Questions

Diagnostics, Inspections, and Common Problems

ABSOLUTELY NO CHARGE! At West End Auto Works, we start with a diagnostic pre-scan so you don’t waste money guessing at parts. The ultimate cost depends on the complexity of the issue and any tests required, but we always explain the price upfront and get your approval in writing before doing paid diagnostic and/or repair work. You’ll get a clear digital report (DVI) with what we found, and our service advisors will guide you through what’s urgent and what can wait so you can make an informed decision.

In many cases, we can perform an initial inspection or diagnostic the same day, especially for drivability or safety-related issues. The exact time depends on how complex the problem is and how busy the shop is when you arrive. If you’re on a tight schedule, let us know when you call; we’ll do our best to plan around your timing and offer shuttle or rideshare options if available.

We handle battery, starting, charging, and many other electrical issues in-house. Our technicians test the battery, alternator, and related systems instead of just guessing and throwing parts at the problem. You’ll get a clear recommendation and pricing before we proceed with any repair.

Simply put, yes! We service and repair most gasoline-powered vehicles, especially daily commuter cars, European/Luxury brands.
Yes, we diagnose and repair cooling system problems such as leaks, thermostats, water pumps, and radiators. Driving an overheating vehicle can cause serious engine damage, so it’s important to stop driving and have it checked as soon as possible. We’ll inspect your cooling system, pressure-test it if needed, and explain what’s required before we move forward.

In a city like Houston, absolutely. We service most automotive A/C systems, including diagnosing weak or warm air, strange noises, or bad smells from the vents. Our team can check refrigerant levels, look for leaks, and test components like the compressor and fans. After diagnosis, you’ll get options and pricing so you can decide how you want to proceed.

We can handle many general repair and maintenance items that are similar to traditional vehicles such as tires, brakes, suspension, and some cooling/AC components. For high-voltage battery and manufacturer-specific software issues, we may refer you to a dealer or EV specialist depending on the make and model. Call us with your vehicle’s details, any issues you have, and we’ll let you know what we can safely and confidently handle.

Over-the-phone estimates never help anyone when it comes to car repair. Every vehicle’s condition is different, even if the symptoms sound similar. We consider it our professional obligation to inspect your car in person so we can give an honest and accurate estimate, and avoid surprise costs later. This approach protects you from under or over-quoted jobs that grow in price, and helps us stand behind our work with confidence.

Yes, we can absolutely help with that. We offer a comprehensive 100 point bumper to bumper inspection specifically for used vehicles so you can understand their true condition before you buy. Our technicians check major systems like engine, transmission, suspension, brakes, cooling, A/C, electrical, and more, and then walk you through what’s good, what’s starting to wear, and what needs attention soon. For current pricing and to schedule a pre purchase inspection, please give us a call.

Pricing, Payment, And Payment Plans

Yes, we offer interest-free payment plan options so you can get the work done now and pay over time. Approval is usually quick, and our team can walk you through the application process in just a few minutes. We’ll also prioritize repairs so you understand what’s truly necessary for safety versus what can be scheduled later.

We DO NOT accept customer provided parts. We can’t control the quality or warranty of outside parts, and we don’t offer the same warranty on parts and repairs using customer supplied components. Labor pricing depends on the specific job, as well as the make and model of your vehicle; we’ll inspect the vehicle at no cost to you and confirm exact parts and labor costs before you commit to us.

Oil change pricing depends on your vehicle type and whether it uses conventional, synthetic blend, or full synthetic oil. Once scheduled, most oil changes are completed within about an hour under normal shop conditions. We’ll confirm the price and time frame when you book your appointment so there are no surprises.

We appreciate military service and can offer discounts for veterans on certain services. Ask our team when you schedule or check in, present your valid military identification, and we’ll let you know what’s currently available and how it applies to your visit.

No. You do NOT have to pay for the full repair before work begins, but we do require signed authorization on the estimate we provide before we start. Payment is typically due when the vehicle is picked up. For larger repairs, we can discuss interest-free payment plan options or staged repairs to help fit your budget.

We do not accept customer-provided parts under any circumstance. We can’t warranty parts we didn’t source, and in most cases, customer-purchased parts fail to meet our quality standards or car manufacturer requirements. The best approach is to let us inspect the car, list the necessary repair(s), quote the parts and labor, and then work with advising you on the safest, most cost-effective option.

Absolutely. We pride ourselves on being transparent with our customers, both in terms of service required and prices associated. In some cases, we may even be able to match or beat a competitor’s price by working with you on what your budget allows for a repair. All we ask is that you give us the same privilege you gave the first shop by bringing your car in and allow us to expertly and accurately tell you what’s needed. We cannot provide estimates based on another shop or individual’s assessment of your vehicle.

Convenience, Logistics, And Location

We partner with local towing providers and can help you get your vehicle brought directly to our shop. If you’re stranded, call us and we’ll either coordinate a tow or connect you with a trusted towing company. Once the vehicle arrives, we’ll prioritize an initial evaluation so you’re not left waiting without information.

In many cases, we can perform an initial inspection or diagnostic the same day, especially for drivability or safety-related issues. The exact time depends on how complex the problem is and how busy the shop is when you arrive. If you’re on a tight schedule, let us know when you call; we’ll do our best to plan around your timing and offer shuttle or rideshare options if available.

We’re set up to make car repair as easy as possible: we offer scheduled appointments, after-hours key drop, digital vehicle inspections with photos, and status updates by phone or text. Depending on the day and availability, we may also assist with transportation options so you’re not stuck at the shop. Ask our team what’s available when you book.

Yes, you can use our after-hours drop-off option. Just park your vehicle out front, fill out the drop-off form (or include your contact info and concerns), and leave your keys in the secure drop. We’ll check your vehicle in the next business day, contact you with findings, and get your approval before doing any work.

If you’re looking for auto repair in West Houston, West End Auto Works is located in West Houston, convenient to neighborhoods like the Energy Corridor, Westchase, Royal Oaks, and nearby communities in the following zip codes: 77077, 77082, 77079, and 77094. Our address is 13505 Alief Clodine Rd, Houston, TX, 77082. If you live in Lakes of Parkway, The Parkway at Eldridge, Shadowlake, Briar Village, or nearby neighborhoods, West End Auto Works is your local shop for honest, reliable, and competitively-priced full service auto repair and maintenance.

Trust, Reputation, And Warranty

Yes! Our repairs are backed by a 2 year, 24,000-mile warranty on both parts and labor (details may vary by part and service). We’ll explain the length and coverage of the warranty before you approve any work, so you know exactly what’s protected. Our goal is for you to feel confident that if something related to our work isn’t right, we’ll make it right.

If you’re searching for car repair in Houston, TX,  West End Auto Works has been serving Houston drivers for over 25 years with a focus on long term relationships, not one time transactions. Many of our customers have trusted us with their vehicles for years, bringing family members and friends because they value our transparency and clear communication. We use digital inspections, detailed estimates, and no pressure explanations so you always understand what your car needs and why.

Fleet And Business Services

Yes, we service small and medium-sized fleets and understand that uptime is critical for your business. We can help you set up a maintenance schedule, prioritize urgent repairs, and discuss billing and approval processes that fit how your company operates. With multiple bays and inspection capacity, we can handle several vehicles while keeping your team on the road as much as possible.